Passengers Decry Poor Service and Overcrowding
Madeira's new public transport system SIGA, introduced in July, is drawing widespread criticism from passengers. Concerns include overcrowding, unreliable schedules, and untrained drivers. Commuters at the Almirante Reis bus stop shared grievances about missed buses, delays, and the use of older, unreliable vehicles. A commuter waiting for the 12:30 bus over the weekend explained their frustration:
I waited for the bus, but it never stopped. Another one came shortly after, but it was packed, and I couldn’t get on. Eventually, I gave up.
Complaints of Untrained Drivers and Unmarked Vehicles
Passengers have voiced complaints about driver training and the vehicles being used. "Drivers don’t seem to know the routes or stops," said one frustrated commuter. Others noted that unmarked vans are often used, leaving passengers confused and unsure whether to board. Additionally, complaints have arisen about drivers ignoring designated loading docks. "They pick up passengers wherever they find space. If you’re not paying attention, you miss your ride," another passenger remarked.
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Overcrowding and the Impact of Free Passes
The introduction of free passes for seniors and subsidized fares for others has increased demand significantly. Passengers from Caniço and other eastern zones report chronic overcrowding. "Students and workers can’t get on the 6:30 a.m. bus because it’s already full," said a commuter. "They wait for the 7 a.m. bus, but it’s also packed." Older passengers echoed these sentiments, saying buses are far more crowded now than in the past. "Some days, it’s impossible to get on a bus," one retiree said.
In the first half of 2024, public bus transport recorded a total of 16.0 million passengers, marking a 19.8% increase compared to the same period last year.
Petition Calls for Immediate Action
In response to these challenges, a group of disgruntled passengers is preparing a petition to present to the three companies managing Madeira’s public transport network. They are demanding improvements, including better driver training, adherence to schedules, and more frequent services to address overcrowding.
Source: RTP Madeira
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